Unsatisfactied customer

Item: Identity
Rating: 1
Author: sibongile N

Today I went to Identity Stores at KWT to collect my laybye goods.I was advised by a teller and the manager that they cannot give me my goods due to I did not bring my identity document. This is a first to me also on the laybe agreement terms and conditions it does not specifically state that I must bring my Identity document on collection no.6 of the agreement. It's only say goods may only be collected by the purchaser.then on no.8 cancellation that is were it states purchaser must present identity document the manager refused to give me my goods even after I have showed her the slip also contacted customer care and they referred me back to the manager I do not have my Identity book with me it means that I need to travel 70km to bring my Identity document that is not even required as per slip

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sibongile N's updateReviewer Update

18 Dec 2018, 06:46

I am so furious I was never informed initially that identity document is required this was only advised to me on date of collection why would I read terms and conditions on the slip if I was informed Secondly store manager never contacted me I went there at 15:58 because I got a call from complaints department advising me to go and collect, still when I arrived at 15:58 I was advised that the manager is on lunch I should come back at 16:30 . I went out but my six cents told me that they are lying so I came back at 16:09 lucky for me manager was coming from the office to checkout goods at the tellers I spoke with the manager and she again requested my Identity document told her I don't have it even if I had with her attitude I would not bring it I had a temporary licence which I gave to her and she still had audacity to question it. As they said to me they require identity document to scan it did not see them scanning nor punching my Identity number on the system. This was my first time and my last time going to Identity at King Williams town

sibongile N's update18 Dec 2018, 06:46

Reviewer Update