Unsatify service
<p>Bought a shirt at identity store as a gift, the person try to exchange for a smaller size and the store refuse to exchange with out a slip. All the tags are still on shirt. Store people not very help full, not the first time have problems with store. </p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient. Stores may from time-to-time request additional information pertaining to the purchase for them to try and locate the proof of purchase.
We realize that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient. Stores may from time-to-time request additional information pertaining to the purchase for them to try and locate the proof of purchase.
We realize that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Identity Online Team
Best regards,