1 reviews | Active since Feb 2015
UnprofessionalPoorCustomerServiceCanthandlePress
Identity@the Northgate Branch 161, return 2 items without a receipt.tags still attached.manager & a sales lady looked for the receipts under(01.02.2016)& couldnt find the receipt.then looked at dates after & dates before.couldnt find the receipt & i was told by the Manager that she couldnt help me without a hard copy.I then told her she could continue looking for it whilst i go do other shopping but she was not interested. Obviously i didnt have a hard copy, i offered to email proof of the transaction details which she looked at & confirmed by looking on my personal banking app, but she refused to receive it on her private email because there is no printer at the store to print out hard copy!could she not offer the accounts email address? i then asked her what more must i do? she then replies in a very rude unprofessional manner orders me to \You go and print out your bank statement \" furious i print statements.i go back she tells me she find the receipt under 29.1.16! i tell her that i will complain,she rants & raves that i must not talk to her she is not listening & not interested,goes in office bangs door loudly,other clients still in store.unstable, cant cope,more training!"
Thank you for your post.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are always assisted in a respectful and professional manner.
You were correctly informed that a return can only be authorized if accompanied by a valid proof of purchase and if the merchandise meets the requirements of our Returns Policy. From time-to-time stores may request additional information in order to assist customers in locating the required proof of purchase.
We have liaised with the Manager of the store mentioned in your post and were informed that a refund was processed to your credit card on the day.
Whilst the Manager has denied the allegations made against her she has apologized for the manner in which you felt you were assisted on the day of your visit. Further to this we have brought your concerns to the attention of the Area Manager to investigate and address.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for your post.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are always assisted in a respectful and professional manner.
You were correctly informed that a return can only be authorized if accompanied by a valid proof of purchase and if the merchandise meets the requirements of our Returns Policy. From time-to-time stores may request additional information in order to assist customers in locating the required proof of purchase.
We have liaised with the Manager of the store mentioned in your post and were informed that a refund was processed to your credit card on the day.
Whilst the Manager has denied the allegations made against her she has apologized for the manner in which you felt you were assisted on the day of your visit. Further to this we have brought your concerns to the attention of the Area Manager to investigate and address.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn