LM
Lerato M
1 reviews | Active since Feb 2023
27 Feb 2023, 16:58
Unprofessionalism
Some lady from Identity called me at 16:***20, She was very rude and spoke in Zulu where I could not even understand her properly as I am not a Zulu. She asked me why I did not pay the amount I have agreed on and she told me that is her business as the account is on her name. Firstly I don't understand why you would give any account to someone who is very rude and bully people on the phone. I've been your client for over 15 years and I have never experienced such unprofessionalism.
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Replies (2)0
Replies (2)
Identity's replyOfficial
28 Feb 2023, 17:38Dear Lerato,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaIdentity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaIdentity Customer Service
Identity's reply28 Feb 2023, 17:38
Official
Dear Lerato,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaIdentity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaIdentity Customer Service
Identity's replyOfficial
02 Mar 2023, 08:59Dear Lerato,
We can confirm that our collection management team has been in contact with you to convey an apology and the collection agent was reprimanded.
This matter was resolved and we thank you for bringing this matter to our attention.
Regards
TaniaIdentity Customer Service
We can confirm that our collection management team has been in contact with you to convey an apology and the collection agent was reprimanded.
This matter was resolved and we thank you for bringing this matter to our attention.
Regards
TaniaIdentity Customer Service
Identity's reply02 Mar 2023, 08:59
Official
Dear Lerato,
We can confirm that our collection management team has been in contact with you to convey an apology and the collection agent was reprimanded.
This matter was resolved and we thank you for bringing this matter to our attention.
Regards
TaniaIdentity Customer Service
We can confirm that our collection management team has been in contact with you to convey an apology and the collection agent was reprimanded.
This matter was resolved and we thank you for bringing this matter to our attention.
Regards
TaniaIdentity Customer Service