Unprofessional service

Item: Identity
Rating: 1
Author: Marchell A

I experienced very bad service from identity had a account paid it up 3 months ago now iam struggling to get my name cleared because the banks tell me identity is still showing on the system what is my way forward now.

Helpful (0)

Replies (1)

Identity's replyOfficial

07 Jul 2023, 17:38

Dear Marchell,

Thank you for bringing this to our attention. We can confirm that your account was paid in full and your profile is update on a monthly basis.

However your last 24 months profile we unable to remove or altar as it factual information on how your account was conducted.

We can provide you with a paid up letter at this stage.

We trust you understand our explanation.

Regards

Tania

Identity Customer Service

Identity's reply07 Jul 2023, 17:38

Official