Unprofessional service

I have never been this disappointed with the type of service I have been receiving from Identity with regards to my account.I have been calling into the Contact centre to seek assistance with regards to my Account as I have never seen them dedicate there money,But to my surprise I got to be told that my debit order has been cancelled I don’t know by who but they promised they were gonna investigate and get back to me. I waited for there turn around time but I got no call from them.I made a call again only to get a rude and unprofessional consultant who didn’t help me at all. Now my account is in Arrears for something I didn’t request. Truworths has been deducting from my bank the debit order is still Active.I fail to understand why parties of the same group one can debit however the other got cancelled and I haven’t been receiving invoices from identity. Now my account is in Arrears by 2 months I have to pay in an amount of R740 I don’t know for what but that’s the invoice that was sent you guys are quick to send through things about my account in Arrears but you guys can give me a proper customer service with regards to my account. I fail to understand why my due amount to settle my account is R740. Per month my payment is R225. I am not happy about this and it’s frustrating me.I have never had this type of issue before and they busy giving me excuses with regards to how they deducted on the date me and them didn’t agree upon cause my debit order was set for the 28 with Identity. Until someone calls me with proper information about my account. I can’t be paying for something that identity isn’t giving a proper break down off and identity has failed to provide me with feedback that they promised they would get for me about who cancelled my debit order.