Unprofessional call centre agent/ help desk!11

My greetings Today 20 April 20225 (13:00) at Mall of Africa IDENTITY STORE , I experienced a disgusting service from the call centre. I've been out of the country for 1year 3months, i wanted to do my shopping with my identity account, the cashier told me he needs to contact the call centre for verification. I did talk with the call centre agent asking me the questions eg address, cell number, email address, when i opened my account, the bank i registered for debit orders and my ID number. I answered all those questions. Last question was, how old i was last year? I felt insulted, how can i be asked such a stupid question after i gave her my id number and i gave the cashier my valid driver's license!? Please train your call centre staff not to be rude and be professional. Lastly since i experienced such disrespect, i would IDENTITY to find ways of paying back my R100, i overpaid my account. Then may you permanently close my IDENTITY ACCOUNT.