1 reviews | Active since Feb 2013
Unprofessional and rude
I went to identity and there was no one at the pay point. Requested one of the employees to get someone to help. He kept calling her and she was just not coming. I asked if there was no one else to assist and i was told no.When she eventually came I asked where she has been since we have been waiting for her,She says she was in the bathroom handling her business. She tells me we all human and I should be considerate of her. I asked why she does a not go to the bathroom during her lunch time.she tells me it's not like she left me waiting there. I ask her If there was no one else to assist in her absence does that mean if the store will be closed if she is not around and she says I guess it will. I found that to be incredibly rude and unprofessional.
Thank you for informing us of this matter and affording us the opportunity to respond.
At Identity, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We confirm that the Store Manager will be in contact with you shortly to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We also assure you that this matter has been addressed in earnest with the consultant responsible.
Yours sincerely,
Charmaine
Thank you for informing us of this matter and affording us the opportunity to respond.
At Identity, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We confirm that the Store Manager will be in contact with you shortly to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We also assure you that this matter has been addressed in earnest with the consultant responsible.
Yours sincerely,
Charmaine