Unprofessional Agent

I want to understand why do you let very cold people work as call centre agents, I called to set up merely a debit order for my Truworths and identity accounts and the lady who assisted me was plain cold and rude. I highly even doubt that debit order agreement was done as we did not get to the debit order authentication questions. I would be really shocked if any debit order goes through as she would just keep quiet as if she is forced to talk, pity I didn't get her name, if I can recall it's either Thuli or Mbali never the less since calls are recorded this is the number I used to call ***. Utterly disappointed by her level of service. Bringing the status core of the company very low.