BS
Brent S
1 reviews | Active since Feb 2018
30 Sept 2020, 15:39
Unpleasant experience
I app**** for an account via my phone. I got a message sayin that I was approved and that I would need to go instore to sign the pre-agreement. I went to the store with my daughter to get something for her birthday and was turned away because my ID was a bit damaged. The was no tampering on it as the coat of arms was unbroken. I had to tell my daughter that we could not get her anything there and went to woolworths instead.
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Identity's replyOfficial
05 Oct 2020, 07:58Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We acknowledge your frustration and would like to advise that we require your original proof of identification (ID/Passport) in a good condition when an account is activated in-store. We regret to hear that you are unhappy with the feedback received and apologise for any upset caused in this regard. Please note that one of our consultants tried contacting you to convey our sincerest apologies but were unsuccessful in their attempt.
Once you receive your new original ID/Passport, you are welcome to contact us on *** or re-apply for an Identity account.
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We acknowledge your frustration and would like to advise that we require your original proof of identification (ID/Passport) in a good condition when an account is activated in-store. We regret to hear that you are unhappy with the feedback received and apologise for any upset caused in this regard. Please note that one of our consultants tried contacting you to convey our sincerest apologies but were unsuccessful in their attempt.
Once you receive your new original ID/Passport, you are welcome to contact us on *** or re-apply for an Identity account.
Kind regards, Identity Online Team
Identity's reply05 Oct 2020, 07:58
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We acknowledge your frustration and would like to advise that we require your original proof of identification (ID/Passport) in a good condition when an account is activated in-store. We regret to hear that you are unhappy with the feedback received and apologise for any upset caused in this regard. Please note that one of our consultants tried contacting you to convey our sincerest apologies but were unsuccessful in their attempt.
Once you receive your new original ID/Passport, you are welcome to contact us on *** or re-apply for an Identity account.
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We acknowledge your frustration and would like to advise that we require your original proof of identification (ID/Passport) in a good condition when an account is activated in-store. We regret to hear that you are unhappy with the feedback received and apologise for any upset caused in this regard. Please note that one of our consultants tried contacting you to convey our sincerest apologies but were unsuccessful in their attempt.
Once you receive your new original ID/Passport, you are welcome to contact us on *** or re-apply for an Identity account.
Kind regards, Identity Online Team