Unhappy Customer

I purchased an item on 2 November 2024 and wanted to credit it on 9th November. During a time of unforeseen circumstances, I misplaced the receipt. I contacted the store, spoke to Mikyle Pillay the manager and he gave me hope that the item can be credited without the receipt. My purchase was very simple to track as I was the last customer in the store that evening. He asked for the last 4 digits of my bank card and I gave that to him. After driving from Chatsworth to Pavilion, I was told that the item cannot be credited. Then I was told that Kyle is not the manager. The manager of the store was on leave and was not answering her phone. I left a message for her to call me, was promised that she will. It's been 5 days, and no call from her. The manager from Truworths was called to assist yet its not a Truworths store. Lets see if this gets the attention of the manager. Had to tolerate a lot of arrogance from Kyle. Will not shop there again!