TM
Tshepo M
1 reviews | Active since Dec 2019
26 Jul 2024, 13:06
Unhappy customer
I'm not happy with IDENTITY STORE I WONDER PARK PRETORIA I went there dated 26 July 2024 to exchange an item of R190 Relebohile the cashier told me they can't exchange without a slip. Only a pear of sleepers. Just a size. If it was bought as gift that person should write a letter for me what's that. Your service I'm so disappointed Identity
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Replies (1)
Identity's replyOfficial
23 Aug 2024, 17:04Dear Tshepo,
Thank you for bringing this to our attention. However our returns policy is stated at the back of each slip.
We require your proof of purchase or gift receipt in order to credit or exchange any item.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. However our returns policy is stated at the back of each slip.
We require your proof of purchase or gift receipt in order to credit or exchange any item.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Identity's reply23 Aug 2024, 17:04
Official
Dear Tshepo,
Thank you for bringing this to our attention. However our returns policy is stated at the back of each slip.
We require your proof of purchase or gift receipt in order to credit or exchange any item.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. However our returns policy is stated at the back of each slip.
We require your proof of purchase or gift receipt in order to credit or exchange any item.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service