1 reviews | Active since Sept 2015
unhappy
I recently purchased a pack of underwear from identity. On using the underwear a first time and putting it into the washing machine to wash. On take the underwear out to use a second time I see that the seam of the underwear is opened and its torn. There is a small hole on the underwear. This is really frustrating as a washine machine cannot tear an underwear and that being a new underwear. Its really pathetic that I paid R150 for a pack of under wear that gets torn after one wash. Its not the first time that their items go bad. I even purchased a sweater months ago with a reject on it. Their clothes are so expensive but the qualiity is ***. I really am very dissapointed with this service.
At Identity, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
As we are unaware of any current complaints pertaining to the ranges found on your account we kindly request the code of the specific item mentioned in your post.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt and have subsequently sent you an email.
We trust that this matter will be adequately resolved upon receipt of your reply.
Kind regards,
Lynn
Best regards,
At Identity, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
As we are unaware of any current complaints pertaining to the ranges found on your account we kindly request the code of the specific item mentioned in your post.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt and have subsequently sent you an email.
We trust that this matter will be adequately resolved upon receipt of your reply.
Kind regards,
Lynn
Best regards,