aG
alvina G
1 reviews | Active since Sept 2015
22 Jan 2018, 18:26
unhappy
I am an identity account holder who recently settled my account, Today i get an sms saying i need to pay R60 and i have a balance of R619 due. I called the call centre and tell me that their book already closed and didnt calculate my purchase on the 24-12-2017. the stories they give just dont make sense. i will not be buying from them again neither will i advised any of my friends and family to. not only do they not send statements they trying to make their system issues all my fault. bad service identity you lost a very good customer
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Identity's replyOfficial
26 Jan 2018, 14:59Thank you for your post.
We acknowledge and thank you for your account payments made, however, as you also made an account purchase on 24 December 2017, your account was not completely settled.
We regret any miscommunication, and inconvenience caused, with regards to the advised settlement balance on your account at the time you made the previous payment.
We can however confirm, that you are still liable to pay the account balance owing, as you were advised by one of our consultants.
Kind regards,
Identity Online Team
Best regards,
Identity's reply26 Jan 2018, 14:59
Official
Thank you for your post.
We acknowledge and thank you for your account payments made, however, as you also made an account purchase on 24 December 2017, your account was not completely settled.
We regret any miscommunication, and inconvenience caused, with regards to the advised settlement balance on your account at the time you made the previous payment.
We can however confirm, that you are still liable to pay the account balance owing, as you were advised by one of our consultants.
Kind regards,
Identity Online Team
Best regards,