Unfairly

I am writing to raise a concern regarding my accounts with Truworths and Identity. When I made my purchases, I was asked to choose a payment plan, and I clearly selected a 12-month option. It has now only been 2 months, and although I have not yet made payments, I am not avoiding my responsibility. I fully intend to start paying this month and continue settling my account as agreed.

What concerns me is the way I am now receiving messages that make it seem as though my payment period has already expired or as if I have defaulted completely. This is both confusing and unfair, considering the agreement was for 12 months. I find this treatment inappropriate and not in line with how customers should be handled.

I kindly request that you review my account, correct any misleading communication, and ensure that I am treated according to the agreed payment terms. I expect clear and respectful communication moving forward.

Thank you.