Unfair Laybe Policies
Identity service & quality is losing it's standards !! There's a new policy every other day !! Previously I took an item on Laybye. When I went to collect it, I cancelled the item so that I could pay using my account without any penalties. Now I went to take an item out of Laybye & use my account to pay, they said I have to pay cash or use a bank card. They don't allow to pay using an account card. What **** is that??
Earlier today, I took an item out of Laybye at Jet. I was able to cancel the Laybye & pay for the item using my Edgar's card without paying any penalties.
Whether I use my account card or pay cash, I'm still paying for the item. So I paid my account installment & still had to pay cash for the Laybye item!!! So if I return the item to get a refund & then purchase the item on my account, how will the policy apply ? The policy is ****!
I purchased a shirt in December which my husband wore about 3 times & now there's an hole in the shirt which cost R360.
I will be glad to close my account & save on the interest Identity gets from me. The service & quality is definitely not worth it !!
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
At Identity, quality has and always will be paramount to what we do. We have a dedicated team of Quality Technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high-quality standards. We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Please note that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt. We kindly request you to contact us directly on *** / via email *** to have this matter resolved.
Kind regards,
Identity Online Team
At Identity, quality has and always will be paramount to what we do. We have a dedicated team of Quality Technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high-quality standards. We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Please note that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt. We kindly request you to contact us directly on *** / via email *** to have this matter resolved.
Kind regards,
Identity Online Team
Kindly call me back after 12pm.
There's no mention with regards to the issue of the Laybye????
Kindly call me back after 12pm.
There's no mention with regards to the issue of the Laybye????
How must I called Identity back without being able to see the contact details????
What is the asterix ???
We kindly request you to contact us directly on ********** / via email *********** to have this matter resolved.
How must I called Identity back without being able to see the contact details????
What is the asterix ???
We kindly request you to contact us directly on ********** / via email *********** to have this matter resolved.
I'm at Festival Mall Identity for the past 30 minutes, trying to return the damage good. They can see the item on the history but can't allocate the transaction because it was fashion delivery.
Identity's system is up to **** !!!!!!!
I'm at Festival Mall Identity for the past 30 minutes, trying to return the damage good. They can see the item on the history but can't allocate the transaction because it was fashion delivery.
Identity's system is up to **** !!!!!!!
Quality is being jeopardised !!!
Quality is being jeopardised !!!