1 reviews | Active since May 2016
Unbelievable, how can they treat customers like this.
<p>In December I bought some items at Identity in Richards Bay Boardwalk. The one shirt was on a special for R120. I came home and fitted the shirt, it was to small, I returned the shirt two days later for a bigger size. Now since the 21st of December, Identity keeps contacting me, stating that I need to pay in R120, as the shirt was only on a special the day I bought it, and not the day I returned it. They have been contacting me constantly. Today they contacted me again, telling me that the cashier that assisted me will get fired if I do not pay the R120. How can this be my responsibilty. I did not short pay, if the price of the item was incorrect, the manager must resolve this. If the employee did something wrong, they must sort it out. I will never purchase anything at Identity again.</p>
Thank you for your post and informing us of your concerns.
Upon receipt of your post we immediately escalated this matter to the relevant Area Manager to investigate and address.
We believe that you were contacted by the Care Taking Area Manager who has apologized and has addressed your concerns raised in this regard.
We once again would like to sincerely apologize for any inconvenience or frustration caused and thank you for letting us know of your experience.
Please feel free to contact us on *** or via email to *** , should you have any further inquiries, comments or suggestions.
Sincerely yours,
Identity online Team
Thank you for your post and informing us of your concerns.
Upon receipt of your post we immediately escalated this matter to the relevant Area Manager to investigate and address.
We believe that you were contacted by the Care Taking Area Manager who has apologized and has addressed your concerns raised in this regard.
We once again would like to sincerely apologize for any inconvenience or frustration caused and thank you for letting us know of your experience.
Please feel free to contact us on *** or via email to *** , should you have any further inquiries, comments or suggestions.
Sincerely yours,
Identity online Team
