Unable to close acount
Can't complain about the service because there is no service. They tell you in store to submit an online enquiry just to close your account after it is paid. They don't come back to you. Also not responding to *** You get read receipts. but then get ignored. Do not open an account with them, you won't be able to close it ever!
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Identity's replyOfficial
29 Sept 2020, 08:36Thank you for your post.
We acknowledge your frustration regarding your request to have your account closed and have your concerns raised escalated to the relevant department to assist.
We can confirm that one of our consultants has been in contact with you and are pleased that this matter has been resolved.
Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Kind regards,
Identity Online team
We acknowledge your frustration regarding your request to have your account closed and have your concerns raised escalated to the relevant department to assist.
We can confirm that one of our consultants has been in contact with you and are pleased that this matter has been resolved.
Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Kind regards,
Identity Online team
Best regards,
Identity's reply29 Sept 2020, 08:36
Official
Thank you for your post.
We acknowledge your frustration regarding your request to have your account closed and have your concerns raised escalated to the relevant department to assist.
We can confirm that one of our consultants has been in contact with you and are pleased that this matter has been resolved.
Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Kind regards,
Identity Online team
We acknowledge your frustration regarding your request to have your account closed and have your concerns raised escalated to the relevant department to assist.
We can confirm that one of our consultants has been in contact with you and are pleased that this matter has been resolved.
Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
Kind regards,
Identity Online team
Best regards,