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Pearl M
1 reviews | Active since Dec 2020
07 Dec 2020, 19:46
Truworths online identity
Hi my name is pearl makgalemele I received an sms from identity end of March with the standard bank account number so I can pay via EFT during lock down, I paid R130 on the 4th of April then R170 on de 6th of May but they tell me they haven't received any payment, I even sent them proof of payment but I still get messages about taking me to credit beareu, I called vvm yesterday and they say the money reflects on truworths online identity which I don't understand coz identity is the one who sent me the account number.
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Identity's replyOfficial
08 Dec 2020, 15:38Thank you for your review.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns, and are pleased to further confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on ***/ ***
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns, and are pleased to further confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on ***/ ***
Kind regards, Identity Online Team
Identity's reply08 Dec 2020, 15:38
Official
Thank you for your review.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns, and are pleased to further confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on ***/ ***
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns, and are pleased to further confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on ***/ ***
Kind regards, Identity Online Team