Trueworths collectors are outrageously rude

MBC & DMC debt collectors is one of the company's collection on behalf of Truworths / Identity. MBC has the worst customer services on earth and outrageous rude! and I have no idea why Truworths and Identify use them for debt collection? First of all it's required by the debt ombudsman that before any company hands you over for collection they must notify you via letter, email or SMS and alert you that they have appointed so & so to collect on their behalf. But Truworths chose to ignore those processes and just hand people who lost their job due to covid-19 impacts & give their unaffordability reasons a middle finger. This MBC collectors especially one called Nompumelelo she's outrageous rude and drops the phone in customers faces. If Truworths/ Identity wants their money from us they must stop using MBC as their debt collectors or we will boycott all Truworths stores with the help of EFF.