SN
Sunisha N
1 reviews | Active since Dec 2015
29 Dec 2015, 12:15
Treated like a *****
I received clothing from identity as a Christmas present from my mum. Not knowing if it would fit my mum gave me the receipt for it in case I needed to change it. So my husband and I visited the Boulders Identity to change the items and presented the receipt as well. We were told we need a concentrated letter from my mother to change the clothes. We were not asking for a refund. We just needed to change it. The lady at the counter was extremely rude and unhelpful. Now we are stuck with clothes that do not fit and can't change them because my mum lives in Newcastle.
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Identity's replyOfficial
30 Dec 2015, 16:17Hello SunishaNaidoo,
Thank you for your post.
The store did not follow our procedure for gifts returned as they should have processed the exchange by following our procedure for such returns. We were further concerned to read of the manner in which you were assisted on the day of your visit and have brought this matter to the attention of the Store Manager to address.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and you have confirmed that this matter has been resolved.
We wish to apologize once again for the service and experience in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
The store did not follow our procedure for gifts returned as they should have processed the exchange by following our procedure for such returns. We were further concerned to read of the manner in which you were assisted on the day of your visit and have brought this matter to the attention of the Store Manager to address.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and you have confirmed that this matter has been resolved.
We wish to apologize once again for the service and experience in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Identity's reply30 Dec 2015, 16:17
Official
Hello SunishaNaidoo,
Thank you for your post.
The store did not follow our procedure for gifts returned as they should have processed the exchange by following our procedure for such returns. We were further concerned to read of the manner in which you were assisted on the day of your visit and have brought this matter to the attention of the Store Manager to address.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and you have confirmed that this matter has been resolved.
We wish to apologize once again for the service and experience in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
The store did not follow our procedure for gifts returned as they should have processed the exchange by following our procedure for such returns. We were further concerned to read of the manner in which you were assisted on the day of your visit and have brought this matter to the attention of the Store Manager to address.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and you have confirmed that this matter has been resolved.
We wish to apologize once again for the service and experience in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,