1 reviews | Active since Nov 2016
THEY DON'T TAKE THEIR CUSTOMER SERIOUS
<p>Almost 2 months ago I went to the IDENTITY store in boulder shopping center to change my surname...the consultant promised it will be done in 3 weeks and still its not changed...I use the statement for proof of address as i needed it updated urgently...This is the second time im having this problem with them as the 1st time i did it via email and there was not even any responce back that why I went in store </p>
Thank you for informing us of this matter and affording us the opportunity to respond.
At Identity we pride ourselves at giving exceptional service and were therefore concerned to hear of your experience.
We acknowledge your frustration and sincerely apologize for any inconvenience caused as a result of this matter. We unfortunately have no trace of your previous request noted on our system.
We are pleased to confirm that according to our records, your requested details were updated on the 24th November 2016, and will reflect on your next account statement due mid-December 2016.
Kind regards,
Identity Online Team
Thank you for informing us of this matter and affording us the opportunity to respond.
At Identity we pride ourselves at giving exceptional service and were therefore concerned to hear of your experience.
We acknowledge your frustration and sincerely apologize for any inconvenience caused as a result of this matter. We unfortunately have no trace of your previous request noted on our system.
We are pleased to confirm that according to our records, your requested details were updated on the 24th November 2016, and will reflect on your next account statement due mid-December 2016.
Kind regards,
Identity Online Team