The worst service

<p>Hi </p> <p> </p> <p>I would like to lay a complaint against identity as I had a secondary card with them and I asked them to block it in February and they said they did and in June purchases were made with that card in PE by d secondary card holder how they said the I'd was not removed and all they could say to me is we can't say sorry enough I tried to protect myself and they still exposed me this almost ruined my credit profile by putting me in arrears as d new installment was too high when I called they put me through to every department they had but no one could actually help I'm a way that would relieve me of the debt that they placed me in by not doing what I asked in February and now when I asked them to refund that amount as those purchases were not suppose to happen they said I've already paid the balance y did I pay d balance I can not fathom how they could ask me that Cause I needed it paid so my good credit record stays good but they still continued asking if I didn't want to pay it then I shouldn't have basically I'm so frustrated by this</p>