The service is more the appalling, you guys need to get it together.

This is my point exactly! It took Identity 4 days to respond to my complaint on Hello Peter. It is for this reason that I say that their service is appalling, clearly they have no idea what they are doing but the consultants simply call the clients and make their demands. It is also very clear that they don't make any notes on the system so I guess it would be safe to say that there is a hopeless lack of communication there.

I refuse to make any payments until they can confirm that they have picked up my last payments to both Truworths and Identity alike. Just so by the way... I have had an account with Truworths for more then a year now and I still don't have a buying card. I received my Identity card 8 months later, "Wow!

I thank you!