terrible service identity ladysmith murchison mall
<p>hi i was given a tshirt as a gift from someone , when i went back to the store was told i needed a gift reciept, with clearly no other help from staff , then i returned with orig reciept and told them id like to exchange it for something else with the same value and was told i couldnt, as i needed account holder , what is so difficult to assist a client with something of a diff item as its off the same value really terrible service would never enter another identity store again</p>
Thank you for your post. Please accept our sincere apologies for the delay in our response.
Whilst we acknowledge your frustration, we believe that our Returns Policy is fair to all our customers, and would like to advise that a gift receipt can be requested at the time of purchasing to facilitate an effortless return or exchange.
We have made attempts to contact you regarding this matter, but regret that we were unfortunately unsuccessful in our attempts. We have therefore sent to you an email in this regard.
We look forward to hearing from you soon in order for us to resolve this matter successfully for you.
Kind regards,
Identity Online Team
Thank you for your post. Please accept our sincere apologies for the delay in our response.
Whilst we acknowledge your frustration, we believe that our Returns Policy is fair to all our customers, and would like to advise that a gift receipt can be requested at the time of purchasing to facilitate an effortless return or exchange.
We have made attempts to contact you regarding this matter, but regret that we were unfortunately unsuccessful in our attempts. We have therefore sent to you an email in this regard.
We look forward to hearing from you soon in order for us to resolve this matter successfully for you.
Kind regards,
Identity Online Team