Terrible service. I don't know what to do anymore?
My account at Identity was handed over to ARA Attorneys early last year. I paid my account in FULL last year and have asked for a paid up letter but I got nothing. I called ARA for more than 20 times but still nothing. I called them Friday and I was told they don't work with Identity anymore so its not their problem. I don't owe anything anymore but I'm not getting the letter. What must I do now? I called Identity but did receive help there either. What more must I do? I write this with tears in my eyes because I can't get a home for myself and children because of that letter that is obviously insignificant to them. Identity please do something please. I need that letter today please!!! Please help me get to get shelter for my kids.
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued to you before now, and therefore immediately liaised with our Legal Department in this regard.
We were informed that you were offered a discount on your account balance owing in 2016, however, the relevant agency failed to notify us about this offer made to you. For this reason, your account still reflects a balance, and the requested letter was not sent to you.
We acknowledge your frustration and sincerely apologize for the delay in the requested letter being issued. We do however confirm that the matter will be attended to without delay, and that the paid up letter will be sent to you shortly.
We trust that we have adequately responded to your query, however please feel free to contact us should you have any further enquiries.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued to you before now, and therefore immediately liaised with our Legal Department in this regard.
We were informed that you were offered a discount on your account balance owing in 2016, however, the relevant agency failed to notify us about this offer made to you. For this reason, your account still reflects a balance, and the requested letter was not sent to you.
We acknowledge your frustration and sincerely apologize for the delay in the requested letter being issued. We do however confirm that the matter will be attended to without delay, and that the paid up letter will be sent to you shortly.
We trust that we have adequately responded to your query, however please feel free to contact us should you have any further enquiries.
Kind regards,
Identity Online Team