1 reviews | Active since Sept 2015
Terrible service
<p>When my account is paid late I am aware of it and it obviously has a reason. This incident happened over the past 6 years maybe twice. However identity call center feels the need to call their clients about 50 times a day!if I don't answer I am busy! Also by law as I have worked in a financial industry you may not call any1 after 7pm. They call me till after 9pm!! After mentioning on numerous occasions that they should call me after 1pm! Pathetic </p>
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Identity account; however, we do require some form of payment arrangement noted on your account.
When an account reflects in arrears, communication is generated to our customers, in order to obtain a suitable payment arrangement. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We can confirm that at Identity we are fully compliant with the Debt Collectors Act 114 of 1998, which states that we may make telephone calls for the purpose of outstanding payment of a debt up until 21h00 in the evening, from Monday to Saturday.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us.
Kind regards,
Identity Online Team
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Identity account; however, we do require some form of payment arrangement noted on your account.
When an account reflects in arrears, communication is generated to our customers, in order to obtain a suitable payment arrangement. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We can confirm that at Identity we are fully compliant with the Debt Collectors Act 114 of 1998, which states that we may make telephone calls for the purpose of outstanding payment of a debt up until 21h00 in the evening, from Monday to Saturday.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us.
Kind regards,
Identity Online Team