1 reviews | Active since Aug 2014
Terrible service
So this is how you treat your paying customers. When they complain about a terrible service you defend the staff and call the customer a **** while you were not even there. I think the ombudsman needs to see the response I received from Identity. The least you could have done is call and find out what happened and get the both sides of the story. That's what other descent stores do. For your info, the manager just watched and never apologized, but worry not I will take this further. I am very disappointed and disgusted.
At Identity, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We thank you for affording us the opportunity to attend to your concerns raised. Further to this, we also apologise for the manner in which our previous response to you was perceived, as it was never meant to cause any offense.
However, it would appear that due to some miscommunication on our part, the matter still currently remains unresolved. For this reason, we thank you for taking our call, and as discussed telephonically, this matter has been further escalated for the attention of the respective Area Manager.
We once again apologise for any inconvenience and frustration experienced, and trusts that this issue will shortly be acceptably resolved.
We look forward to seeing you in our stores again soon, and should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,
At Identity, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
We thank you for affording us the opportunity to attend to your concerns raised. Further to this, we also apologise for the manner in which our previous response to you was perceived, as it was never meant to cause any offense.
However, it would appear that due to some miscommunication on our part, the matter still currently remains unresolved. For this reason, we thank you for taking our call, and as discussed telephonically, this matter has been further escalated for the attention of the respective Area Manager.
We once again apologise for any inconvenience and frustration experienced, and trusts that this issue will shortly be acceptably resolved.
We look forward to seeing you in our stores again soon, and should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,