Terrible service
My Identity account was handed over to ARA sometime last year. I paid the full amount I owed last year in August. I've been asking for a paid up letter for more than a year but with no help. Promises to always send it but nothing for more than a year!! I tried calling them again today only for them to tell me that they no longer work with Identity so I must go sort out my problem elsewhere because they don't deal with Identity anymore. Imagine that. I've asked more than 15times for the letter! Today I'm told its not their responsibility like ***? Identity also cant help??? How???This pain me so much because I can't get a home for my children because of 1 simple matter? ARA IS CRUEL AND INHUMANE
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued to you before now, and therefore immediately liaised with our Legal Department in this regard.
We were informed that you were offered a discount on your account balance owing in 2016, however, the relevant agency failed to notify us about this offer made to you. For this reason, your account still reflects a balance, and the requested letter was not sent to you.
We acknowledge your frustration and sincerely apologize for the delay in the requested letter being issued. We do however confirm that the matter will be attended to without delay, and that the paid up letter will be sent to you shortly.
We trust that we have adequately responded to your query, however please feel free to contact us should you have any further enquiries.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued to you before now, and therefore immediately liaised with our Legal Department in this regard.
We were informed that you were offered a discount on your account balance owing in 2016, however, the relevant agency failed to notify us about this offer made to you. For this reason, your account still reflects a balance, and the requested letter was not sent to you.
We acknowledge your frustration and sincerely apologize for the delay in the requested letter being issued. We do however confirm that the matter will be attended to without delay, and that the paid up letter will be sent to you shortly.
We trust that we have adequately responded to your query, however please feel free to contact us should you have any further enquiries.
Kind regards,
Identity Online Team
Best regards,