1 reviews | Active since Mar 2017
Terrible goods n bad customer care
<p>I bought a few items on 4 different occasions,it was a ladies pants identity under wear secret socks n a hand braclet n all the items were eithr torn or damaged,n evrytym i wnt to return it da cashier nvr nt once said im sorry for the inconvenience and me personly being in retail manegmnt i was appalled by the service n wen i askd to speak to a customer care personnel he sed there wasnt any so i askd for a email adress to customer care n again he sed there isnt any so finally so frustrated i left the store,i mean seriously is that how u treat loyal customers....we not buyn for r10 or r20 we buying for thousands,in conclusion i would like to say up ur game or lose a valid loyal customer.</p>
We always want our customers to have a pleasant and effortless shopping experience and to be provided with our high quality fashionable merchandise. It is concerning to read of the manner in which you were assisted and the condition of the garments you received.
We immediately alerted the Store Manager of this for her to urgently investigate and address this matter with our store staff. We believe that she has contacted you to discuss your concerns and has apologized for your experience. She has also addressed this matter with the store staff to ensure that our high service standard is upheld.
We thank you for taking the time to inform us of this and we sincerely apologize for any inconvenience caused. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours in service,
Identity Online Team
We always want our customers to have a pleasant and effortless shopping experience and to be provided with our high quality fashionable merchandise. It is concerning to read of the manner in which you were assisted and the condition of the garments you received.
We immediately alerted the Store Manager of this for her to urgently investigate and address this matter with our store staff. We believe that she has contacted you to discuss your concerns and has apologized for your experience. She has also addressed this matter with the store staff to ensure that our high service standard is upheld.
We thank you for taking the time to inform us of this and we sincerely apologize for any inconvenience caused. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours in service,
Identity Online Team