Terrible customer service from Identity Centurion Mall

Bought items on the 9th went back to return for bigger sizes and different items.... Terrible service from the store manager who made me wait for 45 minutes. When asked for the area managers number... Response is that they not allowed to give me details. When u call the head office they ask u to send a email.... Wht bull is it when u have area managers that supposed to be available as this is their job.... Useless never again will shop at any of their stores..