Terrible Customer Service

<p>I Spoke to the Store Manager at Springfield Park Identity Clothing Store by the name of Carmen with regards to exchange an item on my account for my brother. All that needed to be done was to change it for a bigger size. I do not understand what the issue is about me being the account holder because my Husband had used the card twice at their store with no apparent issues. She was so rude with no Custromer friendliness and a blatant attitude. I am very disppointed with their terrible Customer Service and do advise as a frustrated customer that something needs to be done about the way in which they handle the customer as this this does not look good for the Company as a huge brand.</p>