LG
Leigh G
1 reviews | Active since Jul 2019
23 Aug 2021, 11:38
Teach your staff how to talk to clients!!!!
Please teach your consultants the meaning of empathy and how to talk to clients!!! I told them last week I am aware that my payment is due and will do the payment as soon as I can. So Covid positive me, must leave my house to go and make a payment because your rude consultants are insisting.
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Replies (2)0
Replies (2)
Identity's replyOfficial
26 Aug 2021, 11:17Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
Please note feedback will be provided soonest.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
Please note feedback will be provided soonest.
Kind regards,
Identity Online Team
Identity's reply26 Aug 2021, 11:17
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
Please note feedback will be provided soonest.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
Please note feedback will be provided soonest.
Kind regards,
Identity Online Team
Identity's replyOfficial
27 Aug 2021, 16:48Hi Leigh-Ann,
We understand your situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the relevant department and we have taken steps with the relevant agent.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again thank you for bringing the matter to our attention and kindly accept our sincerest apologies for any upset caused.
Kind regards,
Identity Online Team
We understand your situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the relevant department and we have taken steps with the relevant agent.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again thank you for bringing the matter to our attention and kindly accept our sincerest apologies for any upset caused.
Kind regards,
Identity Online Team
Identity's reply27 Aug 2021, 16:48
Official
Hi Leigh-Ann,
We understand your situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the relevant department and we have taken steps with the relevant agent.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again thank you for bringing the matter to our attention and kindly accept our sincerest apologies for any upset caused.
Kind regards,
Identity Online Team
We understand your situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the relevant department and we have taken steps with the relevant agent.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again thank you for bringing the matter to our attention and kindly accept our sincerest apologies for any upset caused.
Kind regards,
Identity Online Team