Take back your pants

I purchased a pants in Aug and when I got home I did not like the fit. Since I work from home and I'm also a student weekends are for school so during the week twice I went to return the pants and on both those times there was loadshedding and the generator was not kicking in they said at Identity the glen and I returned and now last week the teller who was assisting me told me they can't because it's over three months and that their area Manager would flip ! I must call the call centre . I ? So I must do my work and your staff's work and why should the team be so afraid of someone they report to ? So I must do it ? I left the pants there . I do not want it . It does no fit me. I have a good mind of closing this account because your service is shocking honestly . Last time there was an extra item in my order and it was not charged! I left it and told the cashier because I'm honest. But I can't say the same for you . I left your blue pants at the glen Identity. Please take it back and credit my account . thank you