TN
Thembelihle N
1 reviews | Active since Oct 2015
11 Sept 2019, 11:51
TAKE A PICTURE OF THE CLOTHING BEFORE BUYING AT IDENTITY PMB LIBERTY MAL
I bought white jean pants, it had a little dirt as if someone fitted it and it got dirty. when I got home, I realized that its a small cut hence it won't fit. I tried to return it and I was told by the Liberty Mall Identity manager Natasha that they will not accept it because its got a little dirt on it. I could not prove that It had the dirt when I bought it.
Should we take pictures of clothes before paying for it to prove the condition ????
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Identity's replyOfficial
11 Sept 2019, 14:02We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply11 Sept 2019, 14:02
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
13 Sept 2019, 10:50Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, we can confirm that the Store Manager at the relevant store tried to contact you but have been regrettably unsuccessful in their attempt.
Should you, however, require assistance with any other matter of concern, please contact us on *** or via email ***
Kind regards,
Identity Online Team
Identity's reply13 Sept 2019, 10:50
Official
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, we can confirm that the Store Manager at the relevant store tried to contact you but have been regrettably unsuccessful in their attempt.
Should you, however, require assistance with any other matter of concern, please contact us on *** or via email ***
Kind regards,
Identity Online Team