such a big hustle opening an account?
On Tuesday, I opened an account via the account application section on your website, I have since received no communication about this and was advised it should take less than 48 hours when I phoned ***. The agents kept on advising that it is on under writing until today a lady from the call centre told me that my application was hanging because additional info was needed and until she took the outstanding information and then advised that only now this afternoon the application is being sent to underwriting. Normally when u advertise your account application process is always brought about as being a less than a minute process, never mind a day process. What is worse a credit check has already been conducted on my name by Identity. Why is this a struggle really?
Thank you for interest in having a Truworths account.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. We were informed that as they were unable to confirm employment, which delayed the processing of your application.
Following our telephonic conversation, we can confirm that we have informed you of this and that you supp**** us with an alternative work contact number.
Your application is currently being processed and the outcome will be sent to via SMS.
Best regards,
Lynn
Thank you for interest in having a Truworths account.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. We were informed that as they were unable to confirm employment, which delayed the processing of your application.
Following our telephonic conversation, we can confirm that we have informed you of this and that you supp**** us with an alternative work contact number.
Your application is currently being processed and the outcome will be sent to via SMS.
Best regards,
Lynn