Struggling to close account

Item: Identity
Rating: 1
Author: Charlene J

I am struggling to close my account that is paid up. According to customer service, I am under debt review. (The only place that thinks I am). I have proof that I am not under debt review. There is no response to my emails. Consultants tell me to phone a different number each time. I need my account to be closed asap and confirmation emailed.

Helpful (0)

Replies (3)

Identity's replyOfficial

07 Oct 2021, 11:04

Hi Charlene,

We thank you for your post.

Please note that your account is currently under debt review, please contact consumer friend directly on ***

Kind regards,

Identity Online Team

Identity's reply07 Oct 2021, 11:04

Official

Hi Charlene,

We thank you for your post.

Please note that your account is currently under debt review, please contact consumer friend directly on ***

Kind regards,

Identity Online Team

Charlene J's updateReviewer Update

07 Oct 2021, 11:12

That is the whole problem, I am NOT under debt review.

Charlene J's update07 Oct 2021, 11:12

Reviewer Update

That is the whole problem, I am NOT under debt review.

Identity's replyOfficial

12 Oct 2021, 09:27

Hi Charlene,

Unfortunately, your account reflects under debt review on our side. Please contact Consumer friend and they will be able to assist directly on ***.

Kind regards,

Identity Online Team

Identity's reply12 Oct 2021, 09:27

Official

Hi Charlene,

Unfortunately, your account reflects under debt review on our side. Please contact Consumer friend and they will be able to assist directly on ***.

Kind regards,

Identity Online Team