1 reviews | Active since May 2015
****** cellphone
im not happy with the service I got yesterday at phoenix plaza .Yesterday I lost my phone inside the shop at the counter in front of the sales consultants and the manager of the shop .
I was on the queue following a old lady who don't understand English so the lady was doing exchange inside the shop so she didn't understand the manager where he ask her about her address so the lady when she explain I recognise the place so on the counter it was me and 3 identity stuff on till n other side of the counter it was me and the lady so I have to write down the address so on top of the count I put my wallets n my cell phone because I have to write than other seller call me other side I take the wallet n left the cell phone I was busy with the lady it slip of my mind about the phone so once I remember second the phone was gone and I report to them because all of them were in front of me they didn't even take me serious ,security came to me we check everywhere when I call the phone it was ringing but on vibrate n silent and I request to them to check the cameras they said the shop doesn't have cameras , after 5 min I went to my network provider shop because my phone is a contract and I bought it last year JUNE 2018 then the phone was off I went back to the shop still requesting for the cctv cameras still they said the same thing and ask the number for the old lady I was helping to check her she didn't saw it they refuse n said I must call their call centre to ask for customer details and I ask them to call them for me they started by refusing I beg them than end up calling after than call centre refuse than I ask the manager to call the lady and ask her he refuse .When I get to my network provider shop again they told me same shop Monday the was a lady who lost her cell phone at identity and the lady also put the phone on top of the counter and it was gone as well my question at identity they cash up the till and deal cash is there a shop big as this one but doesn't have cctv cameras .
Regards, Zama Khuzwayo ***(cell)
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Best regards,
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Best regards,
At Identity, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we were thus truly concerned to read of your recent experience.
Although it is the responsibility of the customer to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We have liaised with the management of the store mentioned in your post and believe that the Store Manager has discussed your concerns in this regard.
We once again wish to convey our deepest regret for the loss of your property.
Sincerely yours,
Identity Online Team
Best regards,
At Identity, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we were thus truly concerned to read of your recent experience.
Although it is the responsibility of the customer to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We have liaised with the management of the store mentioned in your post and believe that the Store Manager has discussed your concerns in this regard.
We once again wish to convey our deepest regret for the loss of your property.
Sincerely yours,
Identity Online Team
Best regards,
I'm sorry for the late response as my work does not permit me to be in front of the computer at all times, what surprises me is that no one is mentioning anything about viewing the cctv as I believe it's supposed to be working as i've stated above that the same incident happened and that can't be a coincidence "When I get to my network provider's shop again they told me same shop Monday the was a lady who lost her cell phone at identity and the lady also put the phone on top of the counter and it was gone as well my question at identity they cash up the till and deal with cash ,is there a shop that's big as this one but doesn't have cctv cameras" .
Management mustn't protect their employees unless their are also involved in these dealings. I have opened a case regarding this matter I'm afraid if we can't find common grounds regarding this I'm afraid I will have to find another way forward.
Regards,
Zama
I'm sorry for the late response as my work does not permit me to be in front of the computer at all times, what surprises me is that no one is mentioning anything about viewing the cctv as I believe it's supposed to be working as i've stated above that the same incident happened and that can't be a coincidence "When I get to my network provider's shop again they told me same shop Monday the was a lady who lost her cell phone at identity and the lady also put the phone on top of the counter and it was gone as well my question at identity they cash up the till and deal with cash ,is there a shop that's big as this one but doesn't have cctv cameras" .
Management mustn't protect their employees unless their are also involved in these dealings. I have opened a case regarding this matter I'm afraid if we can't find common grounds regarding this I'm afraid I will have to find another way forward.
Regards,
Zama