MB
Mpho B
1 reviews | Active since Aug 2015
09 Mar 2016, 10:04
STILL WAITING FOR MY JOGGERS
I made an online order at identity for a pair of male grey joggers to be delivered at the nearest identity store in Rosebank mall which I also made a payment for the pants the order was made during the 16 of February I was told to wait 5 working days they will be delivered but they didn't deliver. I called the customer service they told me the same story it's been 3 weeks now and the pants has not yet been delivered.
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Identity's replyOfficial
24 Mar 2016, 14:08Hello MphoBombwe,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Identity, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
Your order for the jogger was found at one of our stores on 15 February 2016, but unfortunately not charged to your account. The relevant consultants responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Your order was resourced, and subsequently charged to your account on 10 March 2016. We have ascertained that your parcel was in the interim delivered to the Truworths store in Rosebank Mall. Attempts were made to contact you regarding the delivery of your parcel; however, your phone went to voicemail.
Please be advised that your Fashion Delivery parcel is ready for collection at the mentioned store.
We wish to sincerely apologise for this experience and for the delay in posting this response.
Sincere apologies,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Identity, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
Your order for the jogger was found at one of our stores on 15 February 2016, but unfortunately not charged to your account. The relevant consultants responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Your order was resourced, and subsequently charged to your account on 10 March 2016. We have ascertained that your parcel was in the interim delivered to the Truworths store in Rosebank Mall. Attempts were made to contact you regarding the delivery of your parcel; however, your phone went to voicemail.
Please be advised that your Fashion Delivery parcel is ready for collection at the mentioned store.
We wish to sincerely apologise for this experience and for the delay in posting this response.
Sincere apologies,
Charmaine
Identity's reply24 Mar 2016, 14:08
Official
Hello MphoBombwe,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Identity, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
Your order for the jogger was found at one of our stores on 15 February 2016, but unfortunately not charged to your account. The relevant consultants responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Your order was resourced, and subsequently charged to your account on 10 March 2016. We have ascertained that your parcel was in the interim delivered to the Truworths store in Rosebank Mall. Attempts were made to contact you regarding the delivery of your parcel; however, your phone went to voicemail.
Please be advised that your Fashion Delivery parcel is ready for collection at the mentioned store.
We wish to sincerely apologise for this experience and for the delay in posting this response.
Sincere apologies,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Identity, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
Your order for the jogger was found at one of our stores on 15 February 2016, but unfortunately not charged to your account. The relevant consultants responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Your order was resourced, and subsequently charged to your account on 10 March 2016. We have ascertained that your parcel was in the interim delivered to the Truworths store in Rosebank Mall. Attempts were made to contact you regarding the delivery of your parcel; however, your phone went to voicemail.
Please be advised that your Fashion Delivery parcel is ready for collection at the mentioned store.
We wish to sincerely apologise for this experience and for the delay in posting this response.
Sincere apologies,
Charmaine