cG
claudia G
1 reviews | Active since Jul 2014
29 Sept 2019, 13:48
Statement enquiry
Last month when I made a payment my balance was R40 and some change now i have to pay R82 please explain where does that amount come from because i sent identity an email but it was ignored
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Identity's replyOfficial
01 Oct 2019, 11:08Thank you for your post and for allowing us the opportunity to respond.
Upon investigation, we have discovered that a response was sent via email on 19 September 2019.
Please be advised that we have tried contacting you but we were unsuccessful in our attempts. In addition, we can confirm that we have sent you an email for further clarity with regards to your query.
Should you have any further queries, do not hesitate to contact us directly on *** or via email at *** .
Yours in fashion,
Identity Online Team
Upon investigation, we have discovered that a response was sent via email on 19 September 2019.
Please be advised that we have tried contacting you but we were unsuccessful in our attempts. In addition, we can confirm that we have sent you an email for further clarity with regards to your query.
Should you have any further queries, do not hesitate to contact us directly on *** or via email at *** .
Yours in fashion,
Identity Online Team
Identity's reply01 Oct 2019, 11:08
Official
Thank you for your post and for allowing us the opportunity to respond.
Upon investigation, we have discovered that a response was sent via email on 19 September 2019.
Please be advised that we have tried contacting you but we were unsuccessful in our attempts. In addition, we can confirm that we have sent you an email for further clarity with regards to your query.
Should you have any further queries, do not hesitate to contact us directly on *** or via email at *** .
Yours in fashion,
Identity Online Team
Upon investigation, we have discovered that a response was sent via email on 19 September 2019.
Please be advised that we have tried contacting you but we were unsuccessful in our attempts. In addition, we can confirm that we have sent you an email for further clarity with regards to your query.
Should you have any further queries, do not hesitate to contact us directly on *** or via email at *** .
Yours in fashion,
Identity Online Team