XS
Xoliswa S
1 reviews | Active since Sept 2023
29 Sept 2023, 08:53
*********** staff members
I lost my store card, sent an email to Identity to block my card because I don't have time to go to the store now.
I've sent my ID number I don't know how many times, but each time they reply via email they request my ID number. Each time I respond with the same ID number which I've sent over 6 times, I get through to a different agent who is also not willing to assist.
Today tazneem respond with : Good morning,
We have responded to your previous email.
Kind regards, Tasneem Customer Services Consultant Identity logo.
No one responded to me stating the card is blocked.
Should there be any transactions, who will be held accountable???
You guys are very unprofessional
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Replies (2)XS
Xoliswa S's updateReviewer Update
29 Sept 2023, 08:54Sent the first email on the 21st September
XS
Xoliswa S's update29 Sept 2023, 08:54
Reviewer Update
Sent the first email on the 21st September
Identity's replyOfficial
24 Oct 2023, 17:53Dear Xoliswa,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We can confirm that your card was blocked and we have responded to you via e-mail on 02nd of October 2023 advising you to pop into store with your Id in order for us to issue your new card.
We apologise for any inconvenience caused and we hope to see you in our stores.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We can confirm that your card was blocked and we have responded to you via e-mail on 02nd of October 2023 advising you to pop into store with your Id in order for us to issue your new card.
We apologise for any inconvenience caused and we hope to see you in our stores.
Regards,
Tania
Identity Customer Service
Identity's reply24 Oct 2023, 17:53
Official
Dear Xoliswa,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We can confirm that your card was blocked and we have responded to you via e-mail on 02nd of October 2023 advising you to pop into store with your Id in order for us to issue your new card.
We apologise for any inconvenience caused and we hope to see you in our stores.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We can confirm that your card was blocked and we have responded to you via e-mail on 02nd of October 2023 advising you to pop into store with your Id in order for us to issue your new card.
We apologise for any inconvenience caused and we hope to see you in our stores.
Regards,
Tania
Identity Customer Service