Southgate identity store lazy assistants

Absolutely disgusted with southgates identity store service , your lady assistants are Absolutely lazy and have no respect, I went to pick up a order ND the girl told me that my order is not there not even trying to look for it I had to insist that my order be looked for so I would've been charged for something that your store assistant would refuse to give me something I pay for please get ride of these useless assistants please return the other staff that used to be in the store imagine she didn't even wanna put in effort to look for the order