1 reviews | Active since Mar 2012
SMS reminders
<p>I take exception to receiving SMS'S from yourselves reminding me that the best way to keep a healthy credit record & save interest is to pay R??? by this weekend when I have paid my account 5 days ago, have an EXCELLENT credit record and have always paid my account on time or before the due date ! Please do not send me messages of this nature again. I regard them as insulting.</p>
Thank you for your post.
We have reviewed your account and can confirm receipt of your payment mentioned in your post. We however wish to advise that payments made via Electronic Transfer Funds (eft) ordinarily only reflect after 3 -5 working days. Therefore, although the payment was made on 04 January 2017, a reminder SMS was generated for you as the payment did not reflect on our system at the time.
The SMS was not sent to cause any offence or aggravation and we apologize that it was perceived in this manner.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email to ***.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post.
We have reviewed your account and can confirm receipt of your payment mentioned in your post. We however wish to advise that payments made via Electronic Transfer Funds (eft) ordinarily only reflect after 3 -5 working days. Therefore, although the payment was made on 04 January 2017, a reminder SMS was generated for you as the payment did not reflect on our system at the time.
The SMS was not sent to cause any offence or aggravation and we apologize that it was perceived in this manner.
We trust that we were able to adequately respond to your query however, should you have any further enquiries, please do not hesitate to contact us on *** or via email to ***.
Kind regards,
Identity Online Team
Best regards,