TS
Tamsyn S
1 reviews | Active since Jan 2018
21 Aug 2020, 09:38
SICK AND TIRED OF BEING HARASSED!
I am absolutely tired of the horrible service and constant harassment from these people I mean they call me at 07:30 am for crying out loud! I've sent them an email to notifying them on when I will be paying my account, the responded approving my payment date and now i am getting calls about being handed over !!! This is not on NOT AT ALL!!! and I am going to take this further as they are non compliant with GDPR laws and they are non compliant with the POPI act!
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Identity's replyOfficial
27 Aug 2020, 08:29Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the collections superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards, Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the collections superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards, Identity Online Team
Identity's reply27 Aug 2020, 08:29
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the collections superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards, Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the collections superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards, Identity Online Team