sick and tired!

I am really getting tired of Identity call centres I have called over probably a million times requesting that they only call me regarding my identity account as I am paying the account. I then call and make an arrangement with them as one of their options stating how I will be making payment due to unforeseen circumstances but still they keep hassling me and the rest of my family when that Account is confidential and I am making payment as arranged! What is their problem if they keep calling how can I work in order to keep my promise to them! These agents are damn annoying we are also trying to work to pay our debt! I am paying stop calling people regarding my account!!!