shouting at customer
I had visited identity in ballito yesterday to return a dress. As i approached vanessa i told her i do not wish to deal with her as i had an incident with her in march of this year ( i had done an exchange and she phoned a day later to say her till was short and asked me in an accusing and harsh tone if she had given me the money).she refused to call the manager to deal with me and took another customers payment which inconvenienced me as i was in a hurry. I was livid and when the manager came i was informing the manager of the previous incident and again she calls another customer to take her payment whilst im at the till point. By this time i was enraged and made my anger known. She continued to shout at me whilst the manager touched her arm and told her to be quiet. I use to be a very loyal identity customer but because of her attitude i refues to shop there since march and i informed her managers. Clearly no discipline or warning was issued to her for she still does not know how to treat customers. I am a manager and had my staff spoken to a customer in half the tone she used on me i would have sent them home. I am outraged at the bad service i receive whenever i go to ballito
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Identity's replyOfficial
04 Dec 2015, 13:00Hello CARESSA16,
Thank you for your post.
We acknowledge your unhappiness regarding your recent experience at one of our stores and were truly concerned, as we train our staff to always treat customers in a respectful and professional manner.
We therefore escalated this matter to the Area Manager of the store in question. We were informed that on the day of your visit the consultant did call the manager of the store to assist in getting an alternate cashier to assist you. The consultant in question proceeded to assist other customers who were waiting in the queue. We believe that this was communicated to you on the day of your visit.
We were further informed that the Area Manager has contacted you today and she will be visiting the store to address your concerns raised.
We can assure you that we view issues of poor service in a very serious light and apologize for the manner in which you felt you were assisted on the day.
We however trust that we have adequately attended to this matter for you.
Lynn
Thank you for your post.
We acknowledge your unhappiness regarding your recent experience at one of our stores and were truly concerned, as we train our staff to always treat customers in a respectful and professional manner.
We therefore escalated this matter to the Area Manager of the store in question. We were informed that on the day of your visit the consultant did call the manager of the store to assist in getting an alternate cashier to assist you. The consultant in question proceeded to assist other customers who were waiting in the queue. We believe that this was communicated to you on the day of your visit.
We were further informed that the Area Manager has contacted you today and she will be visiting the store to address your concerns raised.
We can assure you that we view issues of poor service in a very serious light and apologize for the manner in which you felt you were assisted on the day.
We however trust that we have adequately attended to this matter for you.
Lynn
Best regards,
Identity's reply04 Dec 2015, 13:00
Official
Hello CARESSA16,
Thank you for your post.
We acknowledge your unhappiness regarding your recent experience at one of our stores and were truly concerned, as we train our staff to always treat customers in a respectful and professional manner.
We therefore escalated this matter to the Area Manager of the store in question. We were informed that on the day of your visit the consultant did call the manager of the store to assist in getting an alternate cashier to assist you. The consultant in question proceeded to assist other customers who were waiting in the queue. We believe that this was communicated to you on the day of your visit.
We were further informed that the Area Manager has contacted you today and she will be visiting the store to address your concerns raised.
We can assure you that we view issues of poor service in a very serious light and apologize for the manner in which you felt you were assisted on the day.
We however trust that we have adequately attended to this matter for you.
Lynn
Thank you for your post.
We acknowledge your unhappiness regarding your recent experience at one of our stores and were truly concerned, as we train our staff to always treat customers in a respectful and professional manner.
We therefore escalated this matter to the Area Manager of the store in question. We were informed that on the day of your visit the consultant did call the manager of the store to assist in getting an alternate cashier to assist you. The consultant in question proceeded to assist other customers who were waiting in the queue. We believe that this was communicated to you on the day of your visit.
We were further informed that the Area Manager has contacted you today and she will be visiting the store to address your concerns raised.
We can assure you that we view issues of poor service in a very serious light and apologize for the manner in which you felt you were assisted on the day.
We however trust that we have adequately attended to this matter for you.
Lynn
Best regards,