Shoo Coloured

<p>I have trying to close my Identity account since 28 March. I have requested settlement letters as the acount has been paid in full. Ihave been given the run around and today I called in again after being told it would take 3 days. Needless to say I was advised by Sohanda (not sure of the spelling) that I will receive the letter soon. When inquiring as to how soon she started having an attitude with me. I requested to speak to her line supervisor and was told he is not available but just a few seconds before he was available. While asking to speak to either the line supervisor or manager she once again had an attitude but this time she has the ordacity to utter the following words: "Shoo Coloured". At this point I was taken aback and demanded to speak to her superior which was conveniently available to speak. He advised that this incident will be sorted out and apologised on her behalf.</p> <p> </p> <p>Why is it that a company of this calibre cannot even provide me with something as simple as a settlement letter? But let the customer just miss 1 payment you get arrassed. And just too think that if it was me that had made that remark towards her (think you know what words I'm referring to) this whole situation would have been different.</p> <p> </p> <p>I am sick and tired of being emotionally abused by this company because every single time I call the call centre I get the run around. Why can't they treat all their customers the same? Or is it a case of if you close your account you are no longer worth their time and energy.</p> <p> </p> <p>Something should seriously be done and I expect a reply from management either at the call centre or from their Head Office.</p> <p> </p>