Shoe peeling and broken
Good morning, I am a loyal customer of the clothing store identity,however I'm surprised that the goods that I purchased is ****, I had only wore this shoe twice and found that the shoe detached from the wedge heel and it's peeling, this is the first time ever to experience this from this store. Please email me on ********** so I can send you pictures of this disgusting product, I paid a lot of money for this shoe and clearly it's not quality.
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding this matter. However, in line with our returns policy we will gladly credit or exchange merchandise showing any signs of an inherent defect, up to six month from the date of purchase.
According to our records, the mentioned shoes were purchased outside of this period. Therefore, as the allotted six months period has lapsed, you were informed that we would unfortunately not be able to assist you with regards to this matter.
We trust that we were able to adequately address your concerns raised and hope that you will be able to perceive and understand our stance in this regard.
Kind regards,
Identity Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding this matter. However, in line with our returns policy we will gladly credit or exchange merchandise showing any signs of an inherent defect, up to six month from the date of purchase.
According to our records, the mentioned shoes were purchased outside of this period. Therefore, as the allotted six months period has lapsed, you were informed that we would unfortunately not be able to assist you with regards to this matter.
We trust that we were able to adequately address your concerns raised and hope that you will be able to perceive and understand our stance in this regard.
Kind regards,
Identity Online Team