1 reviews | Active since Feb 2017
<p>I am very much disturbed and shocked with the way my account has been handled. On the 30th November 2016 i received a call from Blake and associates starting that my account is in arrears and that theres is an oustanding balance of R1200, I then made arrangements and made a payment there and then whilst on the phone with them with an amount of R300.00,I promised to pay another R300 end December 2016 of which i paid another R300.00 i confirmed that the remaining balance will be then paid in January 2017, I called Blake and associates January to confirm the amount payable as i wanted to settle the account and make sure i pay the correct amount i was advised me account is no longer with them..how can this be because i made arrangements with them and stood to my promise. Through it all having made payments with Blake and associates i received harrasing calls from MBDCS telling me that i havent paid . I called identity to find out what is happening as i am confused now and was told that my account was never handed over to Blake and associates..#SHOCKING..TODAY I RECEIVED ANOTHER CALL FROM MBDCS TELLING ME MY ACCOUNT IS IN ARREARS OF R1200 THE ORIGINAL AMOUNT BLAKE AND ASSOCIATES TOLD ME , AFTER PAYING R600.00 MY ACCOUNT IS STILL I ARREARS OF R1200..WHAT THE HELL IS HAPPENING NOW IF IDENTITY DIDNT HAND MY ACCOUNT OVER TO BLAKE AND ASSOSCIATES , WHERE DID THEY GET MY DETAILS? I AM NOT GOING TO PAY AN AMOUNT OF R1200 , SORT OUT YOUR INTERNAL PROCESSES AND GET BACK TO ME WHEN YOU KNOW WHO MY ACCOUNT IS HANDED OVER TO THE ONLY AMOUNT PAYABLE FROM ME AS PER ARRANGEMENT WITH BLAKE AND ASSOCIATES IS FOUR HUNDRED AND ODD RANDS..ALL CALLS ARE RECORDED SO PLEASE RETRIEVE THE CALL MADE TO ME BY BLAKE AND ASSOCIATES ON THE 30TH NOVEMBER 2016</p>
Thank you for your post and for allowing us the opportunity to assist.
We can verify that our consultant has contacted you to apologize for your experience and was able to clarify this matter for you. We further confirm that she has informed you of the correct balance due for your account, which you have verified that you will make payment for via EFT.
We once again sincerely apologize for the manner in which you were assisted and look forward to your account being brought up to date with payment.
Kindest regards,
Identity Online Team
Best regards,
Thank you for your post and for allowing us the opportunity to assist.
We can verify that our consultant has contacted you to apologize for your experience and was able to clarify this matter for you. We further confirm that she has informed you of the correct balance due for your account, which you have verified that you will make payment for via EFT.
We once again sincerely apologize for the manner in which you were assisted and look forward to your account being brought up to date with payment.
Kindest regards,
Identity Online Team
Best regards,
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