set-aside poor service
last saturday i went to IDENTITY at JABULANI MALL and i asked for a set-aside for a jacket,the following day on sunday when i went there to make a purchase my jacket was nowhere to be found.Lesego the lady who made a set-aside for me the previous day was so ******** did not even bother to look for it she only told me that they took it what makes me angry is that she did not even apologise.that was a very pathetic service from identity i wont set my foot to that store again.
Helpful (0)
Replies (2)0
Replies (2)
Identity's replyOfficial
13 May 2016, 06:30Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Manager has contacted you to discuss your concerns and has also apologized for your experience. She will further address this matter with the consultant involved to ensure that this level of service is not repeated.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply13 May 2016, 06:30
Official
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Manager has contacted you to discuss your concerns and has also apologized for your experience. She will further address this matter with the consultant involved to ensure that this level of service is not repeated.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,
Identity's replyOfficial
13 May 2016, 06:30Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Manager has contacted you to discuss your concerns and has also apologized for your experience. She will further address this matter with the consultant involved to ensure that this level of service is not repeated.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply13 May 2016, 06:30
Official
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Manager has contacted you to discuss your concerns and has also apologized for your experience. She will further address this matter with the consultant involved to ensure that this level of service is not repeated.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,